Terms of Service

Last updated: 16 July 2026

These terms govern your use of Tapback, the live-reactions service at tapback.party. Tapback is operated by Ross Duggan, a sole trader based in Ireland ("we", "us"). You can reach us at hello@tapback.party. By creating an account or embedding Tapback on a site, you agree to these terms.

1. The service

Tapback lets you add a live reaction bar to your web pages with a script tag. We host the infrastructure: reaction counts, real-time delivery to viewers, the configuration console, and the API. What each plan includes — reaction kinds per bar, number of bars, daily reaction caps — is listed on the pricing page, which forms part of these terms.

2. Your account

• You need an account with a working email address to configure Tapback. Keep your credentials and API keys secret; activity under your account is your responsibility, and if a key leaks you can rotate it in the console at any time.
• You must be at least 16 years old to hold an account.
• One person or organization per account. You may use Tapback on any number of sites you run, within your plan's Tapbar limit.

3. Plans, caps, and changes

• Plan limits are enforced in software. Going over a cap never breaks your pages: reactions keep animating for viewers and counting pauses until the cap window resets, as described on the pricing page.
• We may change plan prices or limits. Price changes take effect at your next renewal, never mid-term, and we will email you before a renewal that costs more than the last one. If we reduce a limit that your usage depends on, we will give you at least 30 days' notice.
• We may add, change, or retire features. If we retire something a paid plan was sold on, you may cancel and receive a pro-rata refund of the remaining term.

4. Payments

• Paid plans are billed annually. Our order process is conducted by our online reseller Paddle.com — Paddle is the Merchant of Record for all orders, handles payment, applicable taxes, and receipts, and their checkout terms apply to the purchase itself.
• Subscriptions renew automatically at the end of each term. You can cancel at any time; your plan stays active until the end of the paid period and then drops to Free. Refunds are covered by our refund policy.
• If a renewal payment fails and isn't resolved, your account drops to the Free plan. Nothing is deleted: your bars keep working within Free limits, and features above Free (custom icons, presence, logomark removal) switch off until you resubscribe.

5. Acceptable use

You agree not to:

• embed Tapback on sites you don't control or lack permission to modify;
• upload icon artwork or configuration text that is unlawful, infringes someone's rights, or is designed to harass;
• use Tapback on sites whose content is unlawful in Ireland or directed at facilitating unlawful activity;
• attempt to inflate or manipulate reaction counts on Tapbars you don't own, probe or disrupt the service, or evade rate limits and caps;
• attempt to identify or track individual readers through Tapback — the service is built so that reader data is pseudonymous and short-lived, and you must not try to reverse that.

We may suspend or terminate accounts that break these rules. For anything short of deliberate abuse we will contact you first.

6. Your content

Artwork and text you upload (custom reaction icons, Tapbar names, logomark replacements) remain yours. You grant us the license needed to store it and serve it to your pages' visitors — that's the whole use. You confirm you have the rights to whatever you upload.

7. Your data and leaving

You can export your reaction data — configuration and full daily history, as JSON or CSV — from the console at any time, and you can generate a static archive that keeps your final counts rendering with no further calls to us. To delete your account and its data, email hello@tapback.party. How we handle personal data is described in the privacy policy.

8. Service quality

Tapback runs on Cloudflare's network and we work to keep it fast and available, but it is provided as-is, with no uptime guarantee or SLA. Counts are engagement signals with documented integrity bounds; they are not audited ballots, and you shouldn't present them as such.

9. Liability

To the extent Irish law allows: we are not liable for indirect or consequential loss, and our total liability for claims arising from the service is capped at the amount you paid us in the 12 months before the claim (or €50 if you pay nothing). Nothing in these terms excludes liability that cannot be excluded under law, and if you use Tapback as a consumer, your statutory rights are unaffected.

10. Changes to these terms

If we change these terms in a way that matters, we will email account holders at least 14 days before the change takes effect. Continuing to use Tapback after that is acceptance; if you don't accept, cancel and we will refund the remaining term of a paid plan pro rata.

11. Governing law

These terms are governed by the laws of Ireland, and disputes belong to the Irish courts. If you are a consumer in the EU or UK, you keep any mandatory protections of your home country's law and may bring proceedings there.